Domestic shipping by Express Post is FREE Australia wide, and takes 24-48 hours.
Flat Rate NZ and International Shipping.
International shipping by express international courier is $10 to New Zealand and $45 Worldwide. Shipping time is 2-5 days, and is dependent on your location.
When Do We Deliver?
Express post and express courier delivery is 9am-5pm Monday to Friday.
If you have a specific request regarding the delivery of your order, please e-mail info@the-dreamery.com and don't forget to quote your Order Number.
Please note that we endeavour to dispatch all orders within 24 hours, with the exception of sale and special promotion periods where this may take up to 48 hours. Estimated delivery times are a guide only, and commence from the time of dispatch. Please note that THE DREAMERY is not responsible for any delays caused by customs clearance processes at the shipping destination.
Important Information
Orders cannot be re-directed once they have been dispatched.
Order cut-off times are provided as a guideline only, and do not take into account delays caused by payment authorisation.
Insurance
All items shipped are insured by THE DREAMERY during the time that the order is in transit until it is delivered to the nominated delivery address. In using THE DREAMERY you accept that an order is considered delivered when it has been signed for at the delivery address in the case of International orders, or when Australia Post Express Post updates the Express Post tracking number for that shipment to 'Delivered'.
Taxes & Duties
Goods & Services Tax (GST) is calculated and included in all orders to Australian shipping destinations. All orders shipped internationally are exclusive of GST.
Taxes & Duties - International Shipments
Please note that order pricing is exclusive of all international duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to - payment of these is necessary to release your order from customs on arrivals. As we are unable to advise the amount this may be, by using this website you accept responsibility for any such taxes and duties.
Additionally, when ordering from THE DREAMERY, you are the importer and must comply with all laws and regulations of the destination country. You authorise us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any taxes and duties owed by you.
Under no circumstances will THE DREAMERY refund or reimburse duties and taxes levied by the destination country. Should you reject your order at customs and your order is returned to THE DREAMERY, your order refund will be the total order amount less shipping costs and any taxes and duties paid by THE DREAMERY on your behalf.
